Refund policy

Returns

We accept returns only when an item arrives damaged, is defective, or is incorrect. We do not accept returns for change of mind.

How to request a return

Please contact us at customerservice@otakuplaza.com or through our Contact page with your order number, a description of the issue, and clear photos where possible.

Contact us before sending an item back so we can review the issue and provide return instructions. We will confirm the return arrangements and the applicable refund or replacement with you.

This policy does not limit any rights you may have under applicable consumer law.