Shipping policy

Shipping options and costs

Enter your delivery address at checkout to see the shipping methods and costs available for your order before you pay. Availability depends on your destination and the items you select.

Processing and delivery

Processing and delivery times vary by item, supplier, destination, and shipping method. Supplier delivery estimates can change and are estimates, not guaranteed arrival dates. Processing takes place before shipment, so a transit estimate should not be treated as the total time from placing your order.

If you need an item by a particular date, please contact us before ordering for the current estimate for that item and your destination.

Questions about an order

For shipping or delivery questions, email customerservice@otakuplaza.com or use our Contact page. Include your order number if you have already ordered.

If an item arrives damaged, defective, or incorrect, please see our Returns & Refunds policy.